Understand the critical role that Communication and Resolution Programs (CRP) play in promoting quality and safety as well as reducing the suffering of patients, families, and clinicians after harm events.
List the core elements in the CRP process and why they matter.
Identify strategies and practical skills for communicating with patients and with colleagues after harm events.
11:50 - 1pm
1:05 - 2:35pm
Session 4. Happy & Well: Evidence Based Practices for Happiness, Well-Being and Emotional Resilience
Identify intrinsic and extrinsic value propositions that impact specialty nurse certification.
Identify barriers to specialty nurse certification.
Compare resources in their own organizations that can support specialty nurse certification.
Krista Bower, MPA, CAE; ABPANC; New York City, New York Krista brings almost 30 years of non-profit organization management experience to her current role as Chief Executive Officer of the American Board of Perianesthesia Nursing Certification, Inc. (ABPANC), a position she has held November 2017. In her role, Krista oversees the development and administration of the national Certified Post Anesthesia Nurse (CPAN®) and the Certified Ambulatory Perianesthesia Nurse (CAPA®) professional certification examinations. Prior to her service at ABPANC, Krista served as the Executive Director of the Pennsylvania Psychological Association (PPA) for four years. Before PPA, Krista held the chief staff position at both the Logistics Officer Association (LOA) and the Military Operations Research Society (MORS), both based in Northern Virginia. She has also held senior executive positions at the Pittsburgh (PA) Technology Council, the Greenville (SC) Chamber, the Harrisburg (PA) Regional Chamber, and the Williamsport/Lycoming (PA) Chamber. Krista holds a master’s degree in Public Administration from the Pennsylvania State University. In 2008, Krista received her Certified Association Executive (CAE) credentials from the American Society of Association Executives (ASAE).
Tony Ellis, MSEd, CAE, ICE-CCP; Oncology Nursing Certification Corporation; Pittsburgh, Pennsylvania Tony Ellis joined the Oncology Nursing Certification Corporation in 2019. As Executive Director he is responsible for all aspects of the credentialing organization's operations and serves on the executive leadership team of the Oncology Nursing Society. Previously, Tony served in various roles for the National Association of College Stores from 2001 until 2019. In the final years of service to NACS he served as the vice president of association services and was responsible for professional development, meetings and exhibitions, credentialing and certification, membership, volunteer management, special interest groups, and advertising and sponsorship sales. Tony has more than 30 years of experience in training, teaching, coaching, and leadership education and 25-plus years in association management. Tony earned his CAE in 2001, earned the ICE-CCP in 2022, and holds a master’s degree in education from Indiana University-Bloomington and a bachelor’s from the University of Texas at Arlington.
Pat Folcarelli, RN, MA, PhD; Vice-President of Patient Safety, CRICO; Boston, Massachusetts Pat is Vice President for Patient Safety at CRICO. In her CRICO role Pat assists with strategic and operational patient safety solutions for all CRICO members and represents the Harvard medical community and all of its affiliate organizations. This includes advancing CRICO’s patient safety agenda, convening clinical leaders, executing the protected discussions of its Academic Medical Center Patient Safety Organization, distributing educational programs, as well as collaborating with advanced clinical data analytics. Pat is also a part time Lecturer of Medicine at Harvard Medical School. Prior to CRICO, Dr. Folcarelli worked at Beth Israel Deaconess Medical Center (BIDMC) for more than 30 years, most recently as Vice President, Health Care Quality. Pat coordinated the implementation of the Communication and Resolution Program (CARe) processes at BIDMC and has collaborated on work to evaluate the use of OpenNotes, a patient safety reporting tool; working closely with members of CRICO’s Claims and Patient Safety departments on both efforts. Pat received her BS in Nursing from Hunter College of the City University of NY and earned both her M.A. and Ph.D. from New York University. She serves on the Quality and Safety Board for Mercy, a health system in St. Louis, MO, and the Board Subcommittee for Quality and Safety Committee of Baystate Health. She has also served on the Board of the Massachusetts Coalition for the Prevention of Medical Errors and is past Board Chair for MITTS and past President of the Massachusetts Society for Healthcare Risk Management.
Thomas H. Gallagher, MD, MACP; University of Washington; UW Medicine Center for Scholarship in Patient Care Quality and Safety Division of General Internal Medicine; Seattle, Washington Thomas is a general internist and Professor in the Department of Medicine at the University of Washington, where he is Associate Chair for Patient Care Quality, Safety, and Value. Dr. Gallagher is also a Professor in the Department of Bioethics and Humanities. Dr. Gallagher’s research addresses the interfaces between healthcare quality, communication, and transparency. Dr. Gallagher has published over 120 articles and book chapters, which have appeared in leading journals including JAMA, New England Journal of Medicine, Health Affairs, Surgery, Journal of Clinical Oncology, Archives of Internal Medicine, Archives of Pediatric and Adolescent Medicine, and the Joint Commission Journal. He is also Executive Director of the Collaborative for Accountability and Improvement, an organization dedicated to advancing the spread of Communication and Resolution Programs (www.communicationandresolution.org). In 2017, his work advancing Communication and Resolution Programs was recognized with the receipt of the John M. Eisenberg Patient Safety and Quality Award for Individual Achievement, presented by the National Quality Forum and The Joint Commission. He served as President of the Society of General Internal Medicine in 2017, and was recognized as a Master of the American College of Physicians in 2019.
Isabelle Gonthier, PhD; PSI Services; Gatineau, Quebec, Canada Isabelle is the Senior Vice President of Assessment Services at PSI Services, where she oversees the psychometric, test development, and language assessment development teams within the global credentialing organization. She has been highly engaged in the testing and credentialing industry for almost 20 years. Over the course of her career, Dr. Gonthier has managed and overseen the development and administration of large-scale licensure and certification examinations and assessment tools for various professions in the healthcare, financial, and IT sectors. She brings her unique perspective of being both a test sponsor and a testing services provider to the work she does across the testing industry, including her volunteer work with various industry associations.
Terri Hinkley, EdD, MBA, BScN, RN, CAE; Medical-Surgical Nursing Certification Board; ABNS President; Pitman, New Jersey Terri was hired by the Academy of Medical-Surgical Nurses (AMSN) and the Medical-Surgical Nursing Certification Board (MSNCB) in August 2017. Terri has over 32 years in acute care nursing in the healthcare setting. She has ten years of association management staff experience, having held executive positions in both individual membership associations and certification boards. Terri was elected as the President of the American Board of Nursing Specialties (ABNS) in July 2021 and is a Director on the Board of Directors for the Institute of Credentialing Excellence. She received her RN from Centennial College, BScN from York University, an Executive MBA from Athabasca University, and an Ed.D. in the Executive Leadership (ELP) Human and Organizational Learning (HOL) Program at the George Washington University.
Lenora G. Knapp, PhD; Knapp & Associates International, Inc; Princeton, New Jersey Lenora is President of Knapp & Associates International, Inc., a credentialing consultancy that has served more than 200 organizations over the last 25 years. The work of the consultancy focuses on helping new programs to flourish by incorporating a market-driven, design thinking process to create credentials, and guiding established programs to greater success through credential redesign and future proofing, and by uncovering new business opportunities created by market trends. Lenora coauthored The Business of Certification, a best-selling publication recognized by the American Society of Association Executives as one of “Six Books You and Your Association Need.” She also authored the “Future of Certification” chapter in the last two editions of the certification industry’s seminal reference, Certification: The ICE Handbook. Lenora chaired the Institute for Credentialing Excellence (I.C.E.) committee which created the first, US national quality standard for assessment-based certificate programs. Additionally, she served as a Cabinet Member for Mozilla’s Badge Alliance and a member of I.C.E.’s Micro-credential Task Force. Lenora founded the Knapp Certification Re-Think Tank™, an elite group of industry influencers assembled to re-think, re-define and re-shape the business of certification. She is a recipient of I.C.E.’s prestigious Industry Leadership Award for innovation in the field of professional credentialing.
Kevin Letz, DNP, MBA, APRN, CNE, FNP-C, ANP-BC, PCPNP-BC, FAANP; AANPCB; Austin, Texas Dr. Kevin Letz is the author of "Happy & Well: Evidence Based Practices for Happiness & Well-Being." He is the director of certification at The American Academy of Nurse Practitioner Certification Board. He also founded Happy Medicine, Inc. a non-profit aimed at educating on well-being practices. Dr. Letz is a board certified family, adult, and pediatric nurse practitioner. He has practiced clinically for over 20 years in a variety of settings including emergency medicine, urgent care, and allergy, asthma, & immunology. Dr. Letz has functioned in a number of academic and leadership roles throughout his career.
Jo Maddocks, PhD; Chief Psychologist for Developmental, PSI Services Dr. Jo Maddocks is Chief Psychologist for Developmental products at PSI Services, Talent Management. In 1993 he co-founded JCA which he helped grow over 25 years into a thriving consultancy business before being acquired by PSI. Over a 30-year career Jo has authored several widely used psychometric products and self-development programmes which have helped thousands of people to develop their self-esteem, enhance their relationships and improve their performance at work. Jo has worked with many organisations as a trainer, consultant and group facilitator, bringing wisdom and insight to his clients. In 2018 he published the second edition of Emotional Intelligence at work: How to make change stick, and in 2019 completed his professional Doctorate on Emotional Intelligence.
John Preston, DNSc, CRNA, FNAP, FAANA, APRN; NBCRNA; ABSNC President; Chicago, Illinois Dr. John Preston is the Chief Executive Officer of the NBCRNA. Dr. Preston’s interests include local, state and national regulatory work. He has been a registered nurse for 36-years and a CRNA since 1994. His previous career accomplishments include university professor and graduate program administrator, President of the Council on Accreditation of Nurse Anesthesia Educational Programs and Senior Director for Education and Professional Development with the AANA. Dr. Preston served on the Tennessee Board of Nursing as well as the NCSBN - APRN Committee, which during his tenure finalized the Consensus Model for APRN Regulation, Licensure, Accreditation, Certification and Education.
Janie Schumaker, MBA, RN, CEN, CENP, CPHQ, FABC; Board of Certification for Emergency Nursing; Oak Brook, Illinois Janie is an accomplished nurse leader who has been in the healthcare industry for more than 25 years. Janie is a nurse by background and has spent the majority of her career in Emergency Nursing, both at the bedside and in leadership roles. Janie holds a baccalaureate degree in nursing and a master’s degree in business administration. Janie is a strong advocate for specialty certification in nursing and holds her certified emergency nurse (CEN) credential as well as several others. Janie currently serves as the Chief Operating Officer for the Board of Certification for Emergency Nursing where she originally began as a volunteer item writer for the CEN exam. Janie is also the Past-President of the American Board of Nursing Specialties.
Brian D. Vivona, EdD; Associate Professor of Human Resource Development; Northeastern Illinois University Brian is an Associate Professor at Northeastern Illinois University, where he teaches courses in adult learning and teaching, foundations of human resource development, and organizational needs assessment. He is also a research affiliate at the University of Wisconsin Center for Research on College-Workforce Transitions. Much of his work has focused on formal and informal learning in the workplace. His research has appeared in Teaching & Learning in Nursing, European Journal of Training and Development, Advances in Developing Human Resources, and PAACE Journal of Lifelong Learning.
Regarding Verification of Credentials ABNS does not verify certification credentials of individual certified nurses. To verify a credential, contact the certifying agency that granted the credential. ABNS does not administer certification programs.
This website contains information specific to specialty nursing certification and is not intended or designed to give medical or nursing advice.